A simple, cost-effective IT support service, Complete Support is made to keep your business’ IT up and running.
With Complete Support, Ricoh becomes your virtual IT department, providing access to a team of professionals for IT support and proactive IT management – all at a low monthly rate. Focus on what you’re best at – your core business – while Ricoh takes care of your IT systems.
Complete Support provides the following benefits:
- Manage IT budgets with a cost-effective service delivered at a predictable monthly price;
- Quality IT support with a proactive service focused on keeping your IT up-and-running;
- Access specialised skills without having to hire additional capabilities in-house;
- Free up your time by letting Ricoh handle your IT challenges, so you can focus on your core business;
- Understand your IT to help tackle IT challenges and plan for future requirements;
- Gain peace-of-mind with a proactive service that keeps your IT up and running.
Standard services features:
- Unlimited Service Desk support
- Proactive Monitoring & Alerting
- Incident, Service Request and Problem Management
- Change & Configuration Management
- IT Document Management
- Workstation / Notebook Management
- Server Management
- Backup and Data Management
- Network Management
- Monthly Reporting
- Online Ticket Tracking and Management Portal
- Service Delivery Management
- Annual Strategic Technology Plan
- Onsite Support
- Optional AntiVirus / AntiMalware / Backup
Why choose Ricoh IT Services?
Multi-platform skills – With the diverse and evolving range of technologies used in today’s business, it’s important to engage an IT provider equipped to handle multiple technologies. Ricoh IT Services’ engineers are experts across multiple best-in-class technologies –prepared to tackle nearly any IT challenge you face.
Direct access to local expertise – Ricoh’s Australian service desk is manned by a team of IT professionals, ensuring fast, friendly IT support – which means resolving your IT issues or questions is just a phone call away.
A proven track record – We’ve been providing IT services and solutions to the Australian market since 1994. That means we understand your challenges, and how to keep your business IT running.
Customer focus – Our first priority is you, the customer. Our friendly, professional engineers are dedicated to providing service excellence.
A global outlook – Ricoh Australia is backed by a global company with access to a wide pool of experience and resources with a strong focus on continual improvement and development of our IT offerings.
One-stop shop – Ricoh offers a range of products and services to cover your business technology requirements, including IT infrastructure, communication, application, print, document and workflow services.