Contact Centre

Ricoh can deliver a bespoke, feature rich and scalable Contact Centre solution.

Partnering with market-leading technology providers, Ricoh have implemented state-of-the-art Contact Centre solutions that improve customer experience and business efficiency.

Our services can assist your organisation achieve maximum efficiency from your Cisco Contact centre solution by looking at:

• Deploying Video Contact centre capabilities;
• Customer database integration such as Remedy, SQL, and Oracle;
• Integration with Salesforce;
• CAD to Finesse migration;
• Finesse API and Gadgets integration;
• Web Chat implementation;
• Call routing and delivery across your organisation, including resource availability;
• Call recording, Call Monitoring, Workforce and Quality Management;
• Post call Survey System.

Related links:

Click here to find out more about Ricoh's technology partners.

To ensure successful implementation of your contact centre solution, Ricoh offers project management services delivered by experienced professionals who will ensure on-time and on-budget delivery.