Ricoh IT Services Recognised by Cisco for Excellence in Customer Satisfaction in Australia
Sydney, 11 February, 2013: Ricoh IT Services announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognises Ricoh IT Services for delivering outstanding service to customers in Australia.
Andrew Gifford, head of technical services at Ricoh IT Services is very pleased with the achievement. “Delivering high-quality projects and services that customers can trust has always been at the heart of our business. For customers to have rated us so highly in the Cisco satisfaction survey is a true testament to this.
We achieved Cisco Silver status last year and are focused on growing our Cisco capabilities, including our new Cisco maintenance service NetSupport that will be released at the end of the month.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognise and congratulate Ricoh IT Services for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specialisations and certifications, Cisco recognises a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner.
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