The Ricoh Approach
Ricoh believes in the value of real partnerships. When you choose to work with us, you’re getting a partner who understands your business challenges and can bring in a dedicated team of experts that can work as an extension of your staff and provide true collaboration, flexibility and scalability. In other words, the exact expertise required – right when you need it. This approach gives you the best of both worlds, outside expertise and full strategic control.
By following a five-phased process that travels from initial discovery to full-blown partnership, Ricoh works with you every step of the way, tailoring our recommendations to your business model to create a journey of continuous improvement, so you can reach and sustain your business goals.
Ricoh can engage your organisation at any stage of this process to help develop, execute, and/or monitor a comprehensive improvement strategy to optimise your critical business processes, break down information silos in your organisation, make your workforce more effective, and give your business the strong competitive advantage you need to be successful in the new world of work.
How we Engage
In the “Understand” phase, we work with your team to gain a deeper knowledge of your current state and where you want your business to go. Through this highly consultative process, we’ll analyse your strategic goals, financial objectives, critical information processes and engage in an in-depth assessment of your current information and technical infrastructure.
The "Improve" phase focuses on the creation of a plan aimed at achieving your business goals that includes critical metrics and key performance indicators. This is the phase where we work with your team to design a new information infrastructure.
Too often, well-designed strategies leave the users unclear on what – and why – the changes are being made. What sets our approach apart is the ability to provide the professional support you need to help make sure that end-user behaviour and actual results align with all your expectations.
The "Transform" phase is where we work with your team to deploy our services and focus on improving the way your entire organisation works, collaborates and shares information.
By delivering the right information, at the right time, in the right form, we can help you control costs and boost employee productivity. We do this by providing your workforce with the tools and infrastructure they need to make effective business decisions.
The "Govern" phase is where we monitor the enterprise-wide adoption of new business practices against previously defined key performance indicators. We provide customised reports that include finely measured metrics which show how well your enterprise is performing.
The “Optimise” phase leverages what we learned during the “Transform” and “Govern” phases and drives continuous improvement toward your desired state. Your business is almost always going to go through changes. Acquisitions, expansion, new competitors and economic shifts will create new challenges, as well as new opportunities. Ricoh experts can serve as an extension to your staff and help guide your enterprise through changes – and help you realise deeper savings and greater productivity gains through continuous workflow improvement.
Ricoh’s Services are configured to align with each of our customers’ unique requirements. Throughout the entire journey, Ricoh Service Managers and Project Managers can work as an extension of your team, while our Organisational Change Management experts help your employees make a productive transition from the old way of doing things to the new.
Ricoh Service Management experts can work with your internal teams to effectively govern, measure and continually help optimise your improvements. We understand the importance of operational stability and will work with you every step of the way to achieve your business goals.
Ricoh Project Managers can work as an extension of your staff to help successfully implement the recommended solution, ensuring the realisation of the agreed goals and requirements. They fully understand the needs of your business, and deliver best practices that have been compiled from years of experience and engagements around the world.
Organisational Change Management
When change happens in your organisation, employee adoption and acceptance is essential for long-term success. However, changing the way people work is challenging. To address this, Ricoh uses a proprietary and comprehensive organisational change management methodology with a proven track record of success, balancing the subjective, qualitative and emotional elements of behavioural change. What does that mean for you? A seamless transition meaning faster productivity gains and cost savings, and happier employees.
Organisational change can be a long journey – and it’s invaluable to have a partner who has been there before to help guide you. Our experts work closely in collaboration with you to ensure that the information infrastructure we help you create fulfils your core business objectives. We also work closely with your employees to ensure the program’s ongoing success. This collaborative, people-centred approach has a proven track record of success over thousands of engagements all over the world – and can help you reach even your most aspirational business goals.
To learn more about Ricoh's full services offering visit services.ricoh.com.